Support
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Phone: 1-877-246-4164 or 1-360-200-5683
Email: Techsupport@DecisionBase.com
Tech Support
Click the following link when prompted by your support professional
Note: To ensure our customers feel comfortable with this process we advise that they remain on the phone and in front of the computer throughout the remote support session.
Security: The connection used for this process is encrypted end to end, so the level of security is very high. Once your issue has been resolved the Remote Support connection will be terminated; and there is no way for us to remotely control your system after this point.
Support News
Alert!
Microsoft’s new operating system Windows 7 is now shipping with most new computers. As we saw with Vista and Office 2007, new software versions often contain updates that conflict with software that was written and designed to a different standard.
DecisionBase has determined that there are a few areas of concern for our client’s when they choose to run these new software versions, not just with DecisionBase software, but other software applications that you may be using. Windows 7 offers many new features not found in previous versions of Windows which means that moving to Windows 7 on some of your computers may require modification of your practice network. Generally, we (along with many IT consultants) recommend a “conservative path” to migrating to new versions of Windows or Office: wait until the first “Service Pack” has been released by Microsoft as this will usually reduce problems with the early version. Before buying Windows 7, we invite you to give us a call at 1-877-246-4164 to discuss how best to integrate these new technologies into your office.
Known issues with TiME and Windows 7 include:
Before installation:
- Disable UAC
- Install as an administrator
After installation:
- Right click the TiME icon on the desktop, on the compatibility tab check the disable visual themes item
- You may notice that MS Word will come up minimized on the taskbar
