Patient Satisfaction: It’s All About Communication

While having lunch with a new user of DecisionBase in a small town in Marin County, I listened to his description of a woman he examined that morning.  She was a hospital administrator in her mid-fifties referred for examination and treatment of her periodontal condition.  At the conclusion of the examination, while he escorted her to the patient coordinator’s desk in the front office, back in the exam room his dental assistant created the chart notes, the letter to her referring dentist, the procedure specific pre-op and post-op instructions for that specific surgery and the informed consent for her to read and sign.

By the time the dentist and patient arrived at the patient coordinators desk, she had a copy of the referral report, the pre-op and post-op instructions and the informed consent documents ready for the patient.  The patient made the following comment:  “In the 26 years I have been in hospital administration, I have never seen the equivalent of this level of patient communication following an examination.  I am very impressed with your ability to provide me with all of this information so efficiently.”

Category: Blog, EMR, News, Perio, topnews · Tags:

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